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policies + FAQs

policies

24-Hour cancellation is required.

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 3 days in advance because we know how easy it is to forget an appointment that was booked in advance. Since the services are reserved for you personally we reserve the right to charge you for your cancellation or no show.

For safety and professional reasons whenever possible CHILDREN OR BABIES are not allowed to wait in the salon while parents/clients are getting services done.  Our goal is to create a professional peaceful atmosphere for each individual guest, and can create a distraction for guests.

By state law NO animals are allowed to be in the salon unless there are service papers provided.

 

 

faqs

Q. What should I do if I'm not satisfied with my color or cut?

A.  If you are not satisfied with your color or cut you must notify the salon immediately and return for a redo within 7 days.  Redo’s must be done on weekdays whenever possible.  You are welcome to return to the original stylist or request to go to another stylist. Please note that the redo guarantee does not apply if the client decides to go for a completely new look than was discussed at the first consultation.

Q. What type of products does Rue 48 use?

A. Aveda

Q.  What line of color will Rue 48 stylists be using on my hair?

A. Aveda

 

 

Q. What is in the color and is it all natural?

A. Aveda Permanent Color is 96% naturally derived and is guaranteed to cover your grey.  It is fade resistant and essentially damage-free as it is mixed with a signature blend of organic botanical oils-sunflower, castor and jojoba.

Aveda Demi-Permanent haircolor is gentle and is up to 99% naturally derived which will actually improve the condition of your hair this color and will gradually wash out, lasting up to 8 weeks.

Enlightener blonding system - This signature blend of protective plant oils helps crate a protective formula for healthy looking hair that is full of shine.  You will no longer have to smell harsh chemicals when using this lifting system.  Our enlightener is made of rose, lemon and peppermint.

Q. Does Aveda have straightening systems?

A. Yes

Q. Do you offer perms?

A. Yes, we do.  Unfortunately, Aveda does not provide us with perms but we have been successful in creating a healthy curl for all types of hair with Quantum perms.